Shipping & Refund Policy

Shipping Policies

• To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
• While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
• If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call or whatsapp our Customer Care +91 9599594524 or mail us on- support@rees52.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
• Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Shipping Partners

• We use Bluedart, Delhivery to ship our products to your destination as available during checkout and chosen by you.
• We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.

Return Applicability

Please note for the following cases consumers can request return item(s). 

• Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals or have not been activated yet within 7 days (including working days and weekends) since received. 
• Item(s) are found with obvious defective parts and have not been used yet within 7 days (including working days and weekends) since received.
• From the date of receipt of the package within 7 days, without justifying the reason for the return

Items Are Missing From My Order, What Can I Do?

Possible reasons:

• Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service. 
• Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments. 
• REES52 made a mistake: On rare occasions an item maybe missed during packaging. 
• Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service at support@rees52.com or call and whatsapp us at +91 95995 94524, including your order number and a copy of the parcel declaration.

I received an incorrect item

• Please contact us by telling the order number and the details you received.
• Our Customer Service team will respond to you within 24 hours.
• Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us .If Pincode have facility for reverse pickup we will arrange the pickup.
• Once we receive the incorrect item, we will begin processing the correct item for you.

An item was damaged during shipping

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.

Item is not as described

If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.

* Exceptions for Returns

Please note for the following cases rees52.com has the right to refuse consumers to return items. 

• Consumers did not require the delivery staff to return item(s) on receipt of defective item(s). 
• Any return request that beyond 7 days (including working days and weekends) starts from the date consumers receive item(s). 
• Any artificial breakdowns or unauthorized modification on items. 
• Consumers are unable to provide verified ordering provement from rees52.com, or artificially change order details. 
• Consumers artificially tear or alter item logos, series No. or waterproof signal etc. 
• Item broken due to force majeure (natural disasters etc.). 
• Any breakdowns of operations or set-ups that are not followed by product user manuals. 
• Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed return request with consumer. 
• Item(s) were activated beyond 30 days (including working days and weekends) after receiving.
• Item(s) are no longer needed.

How to Return Items

• Step 1: Please firstly contact our customer service via email support@rees52.com or contact number +91 95995 94524.
• Step 2: Please mark the order number, your phone number and write down "Return" on the package. You should also let us know the tracking number after you have sent it out.
• Step 3: We will arrange reshipment after receiving your returned items. We will share a coupon code or add your money back to your wallet within 1-2 working days once we have confirmed your refund request. Please check your wallet for your order refund follow-ups. Please contact us for any further issues about returns through email support@rees52.com (Note: We will not refund the money to your bank account.)

Note: The refund and replacement process will be the same as the shipping and pick-up service you opted for. (If you selected "PICK UP FROM STORE" then you have to deliver it to our address for the refund and replacement.)​